IT support, cloud services and IT security for small businesses across Surrey, Berkshire, North Hampshire and West London. Everything a small office needs from IT, looked after by one team you can call.
Keeping things running and protected
Three core areas cover the day to day: the Windows PCs and servers you work on, the cloud services your email and files live in, and the security that keeps both safe.
Windows Support
- Windows PC Repair & Upgrades
- Windows Server Setup & Maintenance
- Domain vs Workgroup Networking
- File and Printer Sharing
- Network Attached Storage
- Remote Desktop Connection
- Anywhere Access
Cloud Services
- Using Cloud Storage
- SharePoint Online
- Office 365 Administration
- Exchange Hosted Email
- Web Hosting
- Personal Cloud Solutions
IT Security
- Cybercrime Prevention
- Disaster Recovery Planning
- Backup Implementation
- File & System Recovery
- Virus & Malware Protection
- Spam Filtering
- Firewall Configuration
How we look after you
Behind every service sit three things we care about most: IT that stops going wrong, data that can always be recovered, and a business that is ready for cybercrime.
Support
Problem-Free IT
Get on with running your business without constantly fire fighting IT problems.
Security
Protection from Cybercrime
Be prepared, so you can always recover your business critical information.
How we work with you
A review
We look at your PCs, server, email, accounts and backups, and tell you plainly what we would change and why.
A project
A defined piece of work, such as moving to Microsoft 365, replacing PCs or retiring an old server, with the scope and cost agreed up front.
A monthly plan
Ongoing monitoring, a help desk and tested backups, from £129 a month. The plan you choose decides how much we take off your hands.
Who we work with
Small businesses and organisations without an IT department of their own, including:
- Charities and not for profit groups
- Clinics and health practices
- Nurseries and childcare
- Professional offices and family businesses
What we need from you
- A named contact who can make decisions
- Access to your systems and accounts, handled securely
- A list of the data and systems you cannot work without
- An honest picture of what is not working
Our steps for working together
- A first conversation You tell us what is getting in the way. We ask questions and listen.
- A look at your setup We check what you have and write down what we find.
- A clear proposal What we recommend, in what order, and what it costs. No surprises later.
- The work Urgent fixes first, then the rest of the plan, with the least disruption to your day.
- Ongoing care Monitoring, backups and a help desk on your monthly plan, and a regular check that the plan still fits.
Where to start, if you are not sure
Start with the thing that worries you most. For many businesses that is the question: if our main computer failed tomorrow, could we get our data back? If you do not know the answer, that is where we would begin.
If everything works but you are tired of the same problems returning, look at Problem-Free IT. If you are still on Windows 10 or an old server, start with Windows Support.
Questions we are often asked
Which areas do you cover?
We keep clients safe across Surrey, Berkshire, North Hampshire and West London. We are based in Farnham, Surrey.
Do you only work on monthly plans?
Talk to us about what you need. If a review or a single project suits you better than a plan, say so.
How do we get help when something breaks?
Call our HelpLine on 01252 686 513. Many problems can be fixed straight away through a secure remote support session.
What do the plans cost?
Bronze is £129 a month, Silver £179 and Gold £249. See what each includes.
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